WE WILL ACCOMPANY YOU ALONG THE WAY
All FIT’s products are supported by our team of experienced engineers
Doubts and questions? Please contact us and our customer service team will assist you within 24 hours.
We will provide solutions to your problems and needs.
SUPER SESI - Full technical service
Designed to ensure that you can easily get started, even if you are new to the field
How to ensure a smooth start with SUPER SESI:
INSTALLATION. A service engineer installs SUPER SESI at your facilities and checks that it operates normally.
TRAINING. After installation, we provide training on-site. FIT’s engineer will spend three days in total at your facilities. This time can also be used to fine-tune the instrument for your application. We can not guarantee that new applications will always be optimized in this period, but we will do our best to get things going within these days.
TECHNICAL SERVICE. SUPER SESI is provided with full technical support for two years. If you experience any problems once the installation is completed, please contact us and our technical support will assist you within 24 hours.
WARRANTY. During the warranty period (2 years in the EU) reparation service and spare parts will be provided.
Our recommendations before you use SUPER SESI
Identify if SUPER SESI is useful for you.
SUPER SESI is ideal for online analysis and for other applications requiring real-time analysis of metabolites in the vapor phase. We can share our experience to help you evaluate whether SUPER SESI can be useful in your research or you may opt for other solutions.
Define your research methodology.
We can help you to define your research protocols, what to expect from SUPER SESI. Research is a risky endeavor. Contact us and let us help you eliminate unnecessary risks.
CONTACT US.
We want to know about you and your research.