The impact we have on our customers' success will directly impact our own success.
All SUPER SESI units are thoroughly tested before delivery. Once the SUPER SESI is at the facility of the customer, a FIT’s specialist goes the customer’s laboratory to provide initial installation and training. Training takes three days and covers all aspects required to operate the SUPER SESI.
Once the installation is completed, technical support will be provided via email, telephone, and Skype. In the event that the system malfunctions, FIT and the customer will do their best to identify the problem. FIT will provide the most convenient way to fix the SUPER SESI as soon as possible.